… Certificate of Achievement - Courses Required (BIW I Pre-Requisite): Dept. Name / # Course Description Units Sequence CAOT 048 Customer Service 3 YR2, SPRING CAOT 033 Records Management 2 YR2, FALL CAOT 078 Microcomputer Accounting Application for the Electronic Office: QuickBooks 3 … problems, the help desk technician identifies, troubleshoots, and resolves the issue. They are often expected to update mobile devices, networks, and related software; and typically field calls or emails from end users who are having trouble …