… to grow three (3) percent from 2014 to 2024. Although this job growth is not significant, the foundational skills that are practiced in these types of administrative positions are required for future advancement in business and technology … wage for an entry-level Administrative Assistant is approximately $16.63 per hour. BIW II: Certificate of Achievement - Courses Required (BIW I Pre-Requisite): Dept. Name / # Course Description Units Sequence CAOT 048 Customer Service 3 YR2, … problems, the help desk technician identifies, troubleshoots, and resolves the issue. They are often expected to update mobile devices, networks, and related software; and typically field calls or emails from end users who are having trouble …