AUTOMATED CALL REMINDER
AND ANNOUNCEMENT SYSTEM
What is SARS-CALL?
SARS-CALL is an automated telephone confirmation and notification system. SARS-CALL can be set up to either interface with the SARS-GRID appointment scheduling system to automatically remind students of upcoming appointments, and/or it can be programmed to call or e-mail a supplied list of students to notify them of upcoming events and important deadlines. Along with being able to call students, SARS-CALL has the capabilities of notifying students through e-mail.
When working with SARS-GRID, SARS-CALL can give students the option of cancelling their appointments by pressing a button on the telephone at the end of the message. Counselors benefit by receiving advance notice of a cancellation. Students benefit because cancelled appointment slots can be automatically made available for other appointments. The automatic reminders also can significantly reduce a department’s no-show ratio.
SARS-CALL can also be used as a stand-alone application to broadcast special messages. For example, prior to a deadline for fee payment, SARS-CALL can be configured to send a reminder message to all students who have not yet paid their fees. Another type of broadcast message that may be used is an “early alert system”. Students who are at risk academically can be called or e-mailed to be notified of services available to them to improve their academic performance.
SARS-CALL is entirely flexible. Each call or e-mail group can be configured to go out during specific time periods on specific dates, and other call features such as the number of times to re-try an unanswered call can also be designated. Some of these features are also available for email requests. The system can generate reports that itemize the calls or e-mails that were completed, calls or e-mails that were not completed, and show incorrect numbers or e-mails. This enables staff to focus follow up efforts only on those students who were not reached. It also provides a vehicle for identifying incorrect information that should be changed in the student database.
INSTRUCTIONS TO REQUEST
1. Complete the Student Services SARS-CALL Request Form(s) and provide necessary files as stated in form(s).
2. Submit form at least seven business days in advance of the planned start date to Mercy Yañez, Student Services Dean (SSA 203A).
Please be aware that some calls/e-mails may take a few days to be completed due to the system’s settings. Due to time constraints and demand, the availability of this service is not guaranteed. During heavy testing cycles, requests may be prolonged.
Please call Cristian Contreras (SSA 118) at X4078, if you have any questions in regards to your SARS-CALL request.